Frequently Asked Questions
Plain answers about what we make, how to use it, and how orders ship. If you don’t see your question here, email support@talux.us and we’ll help.
Is the facial moisturizer just for my face or can I use it on my body as well?
Both. Our tallow is designed as a premium facial moisturizer, however it works wonders on all external surfaces. Start with a pea-size amount for face; add more as needed for elbos, knees, feet, the sky is the limit.
What’s in TALUX products?
We work with few, clear ingredients. We source the only the best and most pure ingredients. No oils claiming to be someting they aren't. Real people deserve real products. Starting with our beef tallow that comes straight from our family raised cows. Typical formula examples:
Check each product page or contact us for the exact ingredient list.
Is the Luxury Tallow Moisturizer whipped?
NO. Our formula doesn't require air to be soft and spreadable. Less Air - More Tallow.
How do I use the tallow moisturizer?
Warm a small amount between clean fingertips and press into damp or wet skin. For extra comfort, layer over a hydrosol or after showering.
Will it clog pores?
Tallow is naturally compatible with skin lipids and many customers find it balancing. Everyone’s skin is different—patch test first and adjust amount to avoid over-application.
What about scent? I’m sensitive.
We keep aroma subtle and ingredient-led. If you’re sensitive to essential oils, choose unscented variants (when available and by request) or patch test before full use.
My jar softened or looks different—normal?
Yes. Temperature can soften or firm tallow and small texture changes are natural. Let the jar rest at room temperature; quality and performance are unaffected. Ideal tempeture is 70 degrees F.
How should I store it?
Keep tightly closed at room temperature, out of direct sun. If it melts in transit or summer heat, let it re-set before opening.
Are your ingredients ethically sourced?
We prioritize responsible sourcing and minimal processing. Tallow is a traditional, nutrient-rich material; botanicals are vigoursly sourced, and selected for quality and integrity.
Do you test on animals?
No. We test on ourselves and willing humans only.
Is it safe during pregnancy?
Many keep their routines simple during pregnancy. Our products are minimal, but always review the ingredient list and consult with your practitioner for personal guidance.
Shipping: where and how fast?
We currently ship within the United States. Orders are typically processed in 1–3 business days. At checkout you’ll see options like Standard and Express; a tracking email is sent automatically when your parcel leaves our hands.
Returns & exchanges
If something isn’t right, email support@talux.us within 14 days of delivery. We’ll make it right with a replacement or refund per our policy. For damaged-in-transit items, include a quick photo so we can file with the carrier.
Can I change my address after ordering?
If your order hasn’t shipped, email us ASAP with the correct address and we’ll update it. Once fulfilled, carriers won’t allow edits - but we will try to help.
Wholesale or stockists?
We’re building a select network of aligned stockists. Email support@talux.us with your shop details and we’ll follow up.
Still curious? Write us at support@talux.us. We’re here to help.